Customer Service Hotline Takes a Step Up
As customers’ demands on our telephone service increase,
ShanghaiMart must strive to keep pace. That is why a
new customer service hotline was launched on April 28,
2003 to replace the old service line.
The new hotline (6236 0000) can be accessed from 8:30am-7pm
from Monday to Friday, and 9am-6pm on weekends. By promising
a swift response to all inquiries, either by direct
reply to the customer or immediately referring their
concerns to the relevant department, it represents a
great improvement over the old service line. The hotline’s
personnel are extensively trained in customer service.
To smooth the transition from the old line to the new,
both numbers will be available concurrently for a time.
Later, a voicemail service will be put on the original
service line.
The new hotline will be closed on public holidays.
Functions of the new customer service hotline:
● Engineering
Maintenance Inquiry: engineering maintenance
requests, requests for paid engineering maintenance,
refurnishing consultation, telecom service information
search.
● Security
Service Inquiry: security service inquiries
and requests, supply of access numbers, paid security
services.
● Estate
Information Inquiry: cleaning service
requests, time-specific cleaning service requests, building
exterior cleaning requests.
● Rental
Service Information Inquiry: tenant
telephone number search, tenant information search,
rental status search.
● Exhibition
& Conference Information Inquiry: exhibition
and conference schedule search, host information search.
● Executive
Service Inquiry: inquiries relating
to office facilities.
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